Terms and Conditions

1 About these terms

These Terms and Conditions (the “Terms”) govern your access to and use of MethodData Sync For Mindbody (the “App”), operated by [FULL LEGAL ENTITY NAME], doing business as Method Data(“we,” “us,” or “our”), at [BUSINESS CONTACT ADDRESS]. “You” means the business or organization using the App.

By installing or using the App, or by accepting these Terms at Stripe Checkout, you agree to them on behalf of your organization and confirm that you have authority to do so. If you do not agree, do not install or use the App. The App is offered for business use only, not for personal, family, or household use.

2 The service

MethodData Sync For Mindbody connects one Mindbody site to one HubSpot portal and synchronizes supported records according to the record types, field mappings, filters, and directions you select. The User Guide describes setup, supported functionality, sync directions, and limitations.

The App does not provide a complete two-way synchronization of all data in either platform. It is not a backup or recovery service, and synchronization is not guaranteed to be immediate.

3 Your responsibilities

You must maintain the HubSpot and Mindbody accounts, permissions, API access, and credentials required to use the App. The App currently requires a Mindbody Site ID, API key, and staff login with API access.

You authorize us to access and process information in the connected accounts as needed to provide the configured service. You confirm that you have the authority and rights to connect those accounts and synchronize their records.

You are responsible for your mappings, filters, sync directions, and destination pipelines, and for reviewing the results. Test a small sample before a larger import or a two-way sync, and keep your own backups or exports of important records. Protect your credentials, and tell us promptly if you suspect unauthorized access.

4 Acceptable use

You must use the App lawfully and within the permissions of the connected accounts. You must not:

• Access or synchronize information without authorization or infringe another person’s rights.
• Interfere with the App, bypass security controls or usage restrictions, or introduce malicious code.
• Use the App to facilitate unlawful activity or violate applicable HubSpot or Mindbody service terms.
• Copy, reverse engineer, or build a competing product from the App, except where the law does not allow this restriction.
• Resell access to the App without our written agreement.

The App is not designed for sensitive or regulated data, and it does not request HubSpot sensitive-data scopes. Do not use the App to synchronize protected health information, medical or treatment records, payment card numbers, bank account details, or government identification numbers. We are not a business associate under HIPAA and do not sign business associate agreements for the App.

5 Fees, cancellation, and refunds

The subscription price is USD $150 per month per HubSpot portal. A 14-day trial requires a payment card entered through Stripe Checkout. You are not charged on the first day of the trial. Unless you cancel before the trial ends, the subscription becomes paid and the saved payment method is charged.

The subscription renews monthly until canceled, and you authorize recurring charges through Stripe. Prices exclude taxes. You are responsible for any sales, use, value-added, or similar taxes on your subscription, other than taxes on our income.

If a payment is not received within 10 days after the due date, we may suspend synchronization and access until the account is paid. We may change the price by giving at least 30 days’ notice to your billing email. The new price applies from your next renewal after the notice period.

Cancel through Billing in the App. Access continues until the end of the current trial or paid period. Uninstalling the App from HubSpot also cancels the subscription at the end of the current period. Pausing synchronization does not cancel it. Using Delete my data in Settings cancels the subscription immediately and ends any remaining trial or paid period.

Payments are non-refundable. We do not give refunds or credits for partial months or unused periods, including when you use Delete my data, except where we charged you in error, where section 9 provides for a refund, or where a refund is required by law. Report a billing error to NEXT_PUBLIC_SUPPORT_EMAIL within 60 days of the charge.

6 Customer data and privacy

You retain your rights in the information you provide or authorize the App to process (“Customer Data”). You grant us permission to process Customer Data only as needed to deliver the service, maintain its security, and meet applicable obligations. You are responsible for the accuracy and lawfulness of Customer Data and for any notices, consents, or other lawful grounds required for your use of the App.

For personal information in Customer Data, you are the controller (or “business”) and we act as your processor (or “service provider”). Where data protection law requires a written agreement between us, the Data Processing Addendum applies and forms part of these Terms. Our Privacy Policy describes how we handle personal information.

We maintain reasonable administrative, technical, and organizational safeguards designed to protect Customer Data held by the App. If we become aware of unauthorized access to it, we will notify you without undue delay. We do not sell Customer Data or use it for advertising. We may use information about how the App is used and performs, in aggregated or de-identified form, to operate and improve our services.

7 Third party platforms

HubSpot, Mindbody, and Stripe are separate services governed by their own terms, and you are responsible for your subscriptions with them. We do not control those platforms. If HubSpot or Mindbody changes, restricts, or ends our or your access to its platform or API, we may change, suspend, or discontinue the affected features or the App, and we are not liable for the resulting unavailability.

These Terms are between you and us. Mindbody and HubSpot are trademarks of their respective owners. The App is an independent product. It is not endorsed, sponsored, or supported by Mindbody or HubSpot, and neither is a party to these Terms or responsible for the App.

8 Ownership

We and our licensors retain ownership of the App, its software, and documentation. During your trial or subscription, you may use the App for your organization’s business purposes in accordance with these Terms. No ownership of the App transfers to you. If you send us suggestions or feedback about the App, we may use them without restriction or obligation to you.

9 Support, service levels, and changes

For assistance, contact NEXT_PUBLIC_SUPPORT_EMAIL with your HubSpot portal ID and the approximate time of the issue. Do not send passwords, API keys, or tokens by email. Support is available [SUPPORT DAYS, HOURS, AND TIME ZONE]. We aim to give an initial response within three business days.

We use commercially reasonable efforts to keep the App available and to process synchronization promptly. This excludes maintenance and events outside our reasonable control, including outages or changes at HubSpot, Mindbody, Stripe, or our hosting providers. This is our entire service level commitment. We do not offer service credits. If you are not satisfied with the App’s availability, your remedy is to cancel under section 5.

We may update or change the App from time to time. If we materially reduce its core functionality or decide to discontinue it, we will give at least 30 days’ notice by email where practicable. If we discontinue the App, we will refund any fees you prepaid for the period after the discontinuation date.

10 Suspension and termination

We may suspend access where reasonably necessary to address a security threat, unlawful use, non-payment under section 5, or a material breach of these Terms. Where practicable and lawful, we will explain the reason and the steps needed to restore access.

You may cancel at any time under section 5. We may terminate these Terms and your access if you materially breach them and do not fix the breach within 10 days after we notify you. We may terminate immediately where the breach cannot be fixed, involves unlawful use, or puts the security of the App or another customer at risk. We may also terminate for any reason by giving you 30 days’ notice.

Your right to use the App ends on termination. You remain responsible for fees due before termination, and termination does not entitle you to a refund except as stated in sections 5 and 9. Uninstalling the App disconnects the HubSpot account and stops synchronization. It does not reverse prior synchronization or delete records already in HubSpot or Mindbody. We delete the information held by the App seven days after we detect the uninstall. You can also delete it at any time with Delete my data in Settings, which deletes it immediately.

You can also ask us to export or delete information held by the App by emailing NEXT_PUBLIC_SUPPORT_EMAIL. We delete Customer Data held by the App within 30 days after you ask, and in any case within 90 days after termination, except where the law requires us to keep it. Export requests must be made before the information is deleted as described in this section. Sections 6, 8, and 10 through 15 continue to apply after termination.

11 Warranty disclaimer

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT EVERY RECORD WILL SYNCHRONIZE COMPLETELY OR ACCURATELY, OR THAT THE APP WILL REMAIN COMPATIBLE WITH HUBSPOT OR MINDBODY.

You are responsible for reviewing synchronization results and for the decisions you make based on synchronized data.

12 Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, OR FOR ANY CORRUPTION, DUPLICATION, OR OVERWRITING OF RECORDS IN A CONNECTED PLATFORM, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF WE HAVE BEEN TOLD THAT THE LOSS WAS POSSIBLE.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE APP OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US FOR THE APP IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) USD $150.

These limits apply to all claims together, whether in contract, tort (including negligence), or any other theory, and they apply even if a remedy fails of its essential purpose. They do not limit your obligation to pay fees or your obligations under section 13. Nothing in these Terms excludes or limits a warranty or liability that cannot lawfully be excluded or limited.

13 Indemnification

You will defend, indemnify, and hold harmless us and our owners, officers, employees, and contractors from any third party claim, demand, or regulatory action, and from the resulting damages, fines, costs, and reasonable attorneys’ fees, arising out of:

• Customer Data, including any claim that its collection, synchronization, or use violates a law or a person’s rights.
• Your configuration or use of the App, including your mappings, filters, and sync directions.
• Your failure to give any notice or obtain any consent or permission required for your use of the App.
• Your breach of these Terms or of your agreements with HubSpot, Mindbody, or Stripe.

We will notify you of the claim promptly and may take part in the defense with our own counsel at our own expense. You may not settle a claim in a way that imposes an obligation on us without our written consent.

14 Governing law and disputes

These Terms are governed by the laws of the State of Maryland, without regard to its conflict of laws rules. The state and federal courts located in Baltimore, Maryland have exclusive jurisdiction over any dispute relating to the App or these Terms, and each party consents to the jurisdiction of those courts.

Before starting formal proceedings, contact NEXT_PUBLIC_SUPPORT_EMAIL and give us 30 days to try to resolve the concern. This does not prevent either party from seeking urgent injunctive relief. To the extent the law permits, any claim relating to the App or these Terms must be brought within one year after the claim arises.

15 General terms and contact

Changes.We may update these Terms. For material changes, we will give at least 30 days’ notice to your billing email or in the App. Using the App after the effective date means you accept the updated Terms. If you do not agree, cancel before they take effect.

Entire agreement. These Terms, the Privacy Policy, and the Data Processing Addendum are the entire agreement between us about the App. If they conflict on a data protection matter, the Data Processing Addendum prevails. Otherwise these Terms prevail.

Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or to a successor in a merger, acquisition, or sale of the App or of our business.

Other terms. Neither party is liable for a delay or failure caused by events outside its reasonable control, other than payment obligations. We may give notices to your billing email or in the App. If a provision is unenforceable, the rest continue to apply. A failure to enforce a provision is not a waiver.

Operator: [FULL LEGAL ENTITY NAME], doing business as Method Data
Address: [BUSINESS CONTACT ADDRESS]
Support and notices: NEXT_PUBLIC_SUPPORT_EMAIL